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Human brain science for the future
Super aging society, increasing disasters, and ‘smart’ society to come; how do these environmental and social changes affect our lives and values? From the perspective of cognition and brain science, we aim to make proposals on the future of human life, technology and society.
202110.09 Measuring the quality of customer support Posted in RESEARCH
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In order to provide consumers with a high level of customer support(Delivery service, telephone support, etc.) provided when purchasing products at consumer electronics retailers, companies need to continuously monitor and improve their customer support quality.This study attempts to develop a measure of customer support quality. The above research plan has been presented at the "JACS - Kashio Toshio Paper Proposal Award" of the Japan Association for Consumer Studies.(Ohgata) [Link]